Frequently Asked Questions
Here is the content for the FAQs page.- Need it by the 24th? Our Holiday Shipping Schedule Guarantees Delivery!
- Is your 90 Day "No Questions Asked" Guarantee for real?
- How long does it take to receive my order?
- What are the different options for my Customized Inspirational Art?
- Where do you ship?
- Will you ship to an address other than my billing address?
- Will I receive an order confirmation?
- What kind of payments do you accept?
- Do you charge sales tax?
- What if I have a problem with my order?
- How do I include a FREE Greeting Card with my order?
- I have a large quanity order, how do I place that?
- I selected my image and clicked and "customize" but the page didn't load!
- Can I copy or reproduce one of your photos?
- Where do you find photography used in your products?
- I was unable to find other Successories products on your web site, how can I find them?
- Will you consider using my photographs?
- Will you accept my quotation or product idea?
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Need it by the 24th? Our Holiday Shipping Schedule Guarantees Delivery!
We've increased our production speed this holiday season to better fulfill our customers' gift giving needs.
3-Day FedEx
Order before 1pm on Monday 21st and it will arrive by December 24th Guaranteed!
Standard Overnight
Order before 1pm on Wednesday 23rd and it will arrive by December 24th Guaranteed! -
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Is your 90 Day "No Questions Asked" Guarantee for real?
We are so confident that you will be inspired by our product that if it doesn't sit right on your desk or hang right on your wall, we will take it back within 90 days of delivery, no questions asked. Guaranteed!
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How long does it take to receive my order?
We handcraft and ship ALL orders within two business days. ALL orders are then shipped via FedEx and will arrive within three days for $9.95. Need it faster? Simply select our FedEx Standard Overnight shipping option during checkout.
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What are the different options for my Customized Inspirational Art?
Once you've selected a stunning image from our spectacular library of unique photographs, you'll be able to...
1. Select a Size: Desktop or Wall (size varies on frame choice)
2. Select a Quote from our database or type your own, or select no quote
3. Type a personal message or select no personal message
2. Choose a Frame from our selection.
3. Mat: Select a mat color
Once you've created your masterpiece you'll be able to preview the final product and save it to your account (registered users). -
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Where do you ship?
We ship anywhere FedEx can be received within the continental United States. Additional charges will apply for shipments to Alaska, Hawaii, and Puerto Rico. APO will ship via USPS.
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Will you ship to an address other than my billing address?
Of course we will. We understand that since DYI makes an incredible gift, so we will ship this amazing gift directly to your recipient(s).
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Will I receive an order confirmation?
You will receive an order confirmation if you provide your correct e-mail address during the check-out process.
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What kind of payments do you accept?
We accept all major credit cards.
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Do you charge sales tax?
Sales tax will be added only to orders shipped to the state of Florida. Any tax due will be determined based on the zip code entered in your shipping address, and the tax amount will be shown during the checkout process, before you submit the order.
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What if I have a problem with my order?
Please email us at customerservice@dyi.successories.com with your order number and any necessary information. You will receive a response in 1 business days.
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How do I include a FREE Greeting Card with my order?
We've got you covered. All orders have the option of including a personalized greeting card. Simply fill in the gift message field during the checkout process.
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I have a large quanity order, how do I place that?
We have an expert team ready to help with large quantity orders, just email DYIPros@DYI.Successories.com to get started, or call Rudy Brown, DYI Corporate Sales Concierge 1-561-962-3507
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I selected my image and clicked and "customize" but the page didn't load!
Canvas, the internet platform that lets you customize your inspirational art, runs using a flash plug-in for your browser. Please be sure you have the latest version of flash.
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Can I copy or reproduce one of your photos?
We think our images and quotes are great too, but due to legal issues and the relationships we have with our photographers and sources, we cannot authorize any reproduction of our products or any of their elements.
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Where do you find photography used in your products?
We are continually searching the world for inspiring photography for use in our various products. While some photos are directly commissioned, many of our images have been the result of searching the portfolios of professional photographers.
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I was unable to find other Successories products on your web site, how can I find them?
DYI.Successories.com is a sub-site of Successories.com offering customers the Design Your Inspiration product line of personalized inspirational framed art. All other Successories products can be found at Successories.com
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Will you consider using my photographs?
While we receive countless requests to consider photos, we only work with a select group of professional photographers which meet the visual standards and technical requirements our high quality, large size lithographs demand. If you are interested in supplying your photography to the Design Your Inspiration product line, please email the photo editor at photography@dyi.successories.com
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Will you accept my quotation or product idea?
The company employs a team of people who are dedicated to the research, design, and procurement of proprietary motivational ideas. To guard against any misunderstanding, we have adopted a policy of not accepting any unsolicited suggestions, quotations, poems or other concepts from people outside the company. But now with DYI.Successories.com you can put your writings on your own customized art.
